Heidelberg Kasnak

Makinaturkiye.com Return Policy

Purchases made through Makinaturkiye.com offer a safe shopping experience with customer satisfaction at the forefront. Instead of completing a direct payment transaction, the purchase button creates a purchase form, connecting the seller and the buyer. In this process, product returns are evaluated under the Turkish Consumer Rights Regulation and are handled within the determined legal framework.

Return Process and Conditions

Return Period:

• Products can be returned within a period ranging from 15 to 30 days.
• The return period may vary based on the seller's policy and relevant legal regulations.

Eligible Products for Return:

• Unused products that are in a condition suitable for resale can be returned.
• Products with undamaged original packaging and complete accessories will be considered for return.
• Custom-made or personalized products are not eligible for return.

How to Return a Product:

• A return request is made by contacting the seller through the purchase form.
• The seller evaluates the request and informs the buyer about the necessary steps to initiate the return process.
• The product must be returned to the seller within the specified period and in its complete condition.

Refund Process After Return:

• After the seller receives the returned product, they will inspect it to check for compliance.
• If the product meets the return conditions, the refund will be processed within 10 business days at the latest.
• The refund will be made using the payment method originally used by the buyer.

Non-Returnable Products:

• Used or damaged products
• Opened hygiene products
• Personalized or custom-made machines and equipment

Return Rights Under Turkish Consumer Law

Right of Withdrawal:

• In distance sales contracts, the buyer has the right to return the product within 14 days without providing any reason.
• For returns made under the right of withdrawal, the seller will refund all fees.

Defective Product Return:

• If a product is delivered with defects such as manufacturing errors or missing parts, the buyer can request a return within 30 days.
• The seller is responsible for repairing, replacing, or refunding the defective product.

For Your Return Requests Makinaturkiye.com acts as a bridge between the buyer and the seller. To get detailed information about the return process or to create a request, you can contact the seller directly through the purchase form.