Semak Machinery Trade and Industry Inc., representing more than 30 leading brands in the world in the field of import from a total of 13 countries, especially the European Union countries. Semak, the authorized and sole distributor of Italian-based Oleo-Mac since 1970, Canadian-based Oregon since 1997, and Swiss-based Felco since 1998, is ranked at the top of the turnover of European sellers of the brands it represents. Serving its consumers with approximately 800 Authorized Dealers in 8 regions of Turkey, Semak addresses a wide range of markets with a product range consisting of more than 2,000 main items in the fields of forestry, agriculture, gasoline brush cutters, garden machinery, brush cutters, and equipment, including amateur, hobby, semi-professional, and professional consumers. Semak provides after-sales machine sales services that it brings together with consumers through its dealers through 300 authorized service points spread across Turkey. The Wide Spare Parts Stock is one of the world's few examples of extensive accessory and spare parts stock for the products presented to the market. Providing a unique variety of services in terms of accessories and spare parts of other brand products in the market even within the same groups, including the brands it represents, Semak is confident in the spare parts market. In the service-oriented approach to after-sales service, Semak, based on customer satisfaction and happiness in every field, continued to support its products for the support of its products with dealers and services throughout the product life with a 2-year warranty from 2010. The "Expert Center Service" includes advanced test and control equipment within its organization, in order to support and monitor its service units throughout the country. With the "Product Development Unit" established to ensure the highest level of compliance of the imported products with the conditions of Turkey, it has attracted attention with its innovative studies carried out in line with the development requests coming from dealers and services. Service Understanding Not Compromising on Quality and Safety Semak has documented the compliance of its products' safety with the European Union's Machinery Safety Directives and parallel Turkish laws and regulations with various test and experiment reports. Legal Legislation Always The Main Guide For Semak, as a necessity of its commercial courtesy and culture dating back to the past, has always been a legal regulation guide in all projects and new applications. Compliance of all new applications with the laws is an indispensable basic requirement. While ensuring customer satisfaction, staying within the limits allowed by the laws within the framework of laws is adopted as a strict rule and discipline. Advanced Technological Infrastructure As a necessity of its corporate structure, Semak, which closely follows technological developments, has made its relations with its dealers independent of distance since 2010 with its technological infrastructure. The SAP system used in sales and after-sales service processes not only enables the correct understanding of needs but also allows the delivery of internet speed and the most accurate solutions. Being able to connect directly to the system through the Dealer Portal (b2b) enables dealers to access current stock information at any time, while creating a platform where Semak can make special announcements and notifications to its dealers. With the SAP Business Objects online reporting system, all processes have been put into a dynamic structure, allowing for instantaneous reporting of the current situation for rapid actions. With its current technological infrastructure built with a focus on customer satisfaction, Semak has ensured maximum dealer satisfaction, high-quality and rapid communication, lean information sharing, and has further strengthened the innate reliability that has been consistent over the years. Built on Environmental Sensitivity A service building based on environmental sensitivity emphasizing the environmentally fortified Center Building constructed with an area of 13,000 m2 open and 7,500 m2 closed area has been included within the scope of Semak's evolving investments and continuously increasing business volume. Semak has aimed to emphasize this consciousness with its new logo. Established with completely environmentally friendly and state-of-the-art systems in heating-cooling, lighting, and computer infrastructure, the building; environmentally friendly and state-of-the-art systems have been preferred. Semak, which has always progressed with environmental consciousness, aims to emphasize this consciousness with its new logo. With the increasing investments and constantly increasing business volume, the building constructed by Semak based on environmental sensitivity emphasizes environmental awareness emphasizing the environmentally fortified Center Building. Established with completely environmentally friendly and state-of-the-art systems in heating-cooling, lighting, and computer infrastructure, the building; environmentally friendly and state-of-the-art systems have been preferred. Built with completely environmentally friendly and state-of-the-art systems in heating-cooling, lighting, and computer infrastructure, the building; mess-free information sharing, and the reliability that already come from years further strengthened.
